Ho-ho-ho! Welcome to our Frequently Asked Questions page. We’ve gathered the most common questions from our festive customers to help you find the answers you need quickly. Whether you’re curious about our products, shipping, or returns, you’ll find the holiday cheer right here!
🎁 About Our Products
Q: What kind of Christmas products do you offer?
A: We specialize in everything Christmas! Our range includes Christmas Accessories, Baking Supplies, Cards, Cookie Boxes, Crackers, Gift Bags & Supplies, Gift Boxes, Gift Tags, Outfits, Pajamas, Party Decorations, Party Favors, Party Games, Party Supplies, and Ribbons & Bows. We’re your one-stop shop for creating a magical holiday!
Q: Are your Christmas pajamas and outfits available in various sizes?
A: Absolutely! We offer a range of sizes to ensure the whole family can match in festive style. Please check individual product pages for specific size charts and availability to find your perfect fit.
📦 Ordering & Account
Q: How do I place an order?
A: Simply browse our festive categories, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.
Q: Do I need to create an account to shop?
A: While you can checkout as a guest, creating an account allows you to track your orders, save your address for faster checkout, and view your order history—making your next visit even merrier!
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards: Visa, MasterCard, and JCB. We also accept payments via PayPal for a secure and convenient checkout experience.
Q: Is my payment information secure?
A: Yes! Your security is paramount to us. We use encrypted processing for all transactions, ensuring your payment details are kept safe and sound, just like a precious Christmas gift.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We spread Christmas cheer worldwide! However, due to logistical constraints, we are currently unable to deliver to Asia and some remote areas. We happily ship across the Americas, Europe, and many other regions.
Q: What are my shipping options and costs?
A: We offer two joyful shipping options:
– Standard Shipping ($12.95): Processed with DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– FREE Shipping: For orders over $50! Processed with EMS. Your order will arrive within 15-25 days after dispatch.
– Standard Shipping ($12.95): Processed with DHL or FedEx. Your order will arrive within 10-15 days after dispatch.
– FREE Shipping: For orders over $50! Processed with EMS. Your order will arrive within 15-25 days after dispatch.
Q: How long does it take to process and ship my order?
A: Our elves work hard to process all orders within 1-2 business days. The delivery time begins once your order has been dispatched from our workshop in Mansfield, Ohio.
Q: My order hasn’t arrived yet. What should I do?
A: First, check the tracking information provided in your shipping confirmation email. Delivery times are estimates and can sometimes be affected by factors like customs or holiday volume. If it’s well past the estimated window, please contact our customer care elves.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We want you to be utterly delighted. If any item doesn’t spark joy, we offer a hassle-free return policy within 15 days of receipt. Items must be unused and in their original packaging. Please reach out to us to initiate a return.
Q: How do I start a return or exchange?
A: Simply email our friendly customer care team at [email protected] within the 15-day period. Let us know your order number and the reason for the return, and we’ll guide you through the simple process!
Still have questions? Our team of customer care elves is always happy to help you!
Email us at: [email protected]
Merry Christmas and Happy Shopping! 🎅