Ho-ho-ho! At Christmas Favors Shop, we want your holiday season to be as merry and bright as possible. While we hope you love every Christmas accessory, pair of pajamas, and gift bag you order, we understand that sometimes an exchange or return is needed. Our friendly elves have crafted this policy to make the process as smooth as Santa’s sleigh ride.

1. Our Policy

We gladly accept returns and exchanges for most unused, unwashed, and undamaged items in their original packaging within 15 days of you receiving your order. Due to the seasonal and personal nature of some products, there are a few exceptions (see section 5).

2. How to Initiate a Return or Exchange

Follow these simple steps to send an item back to our workshop:

  1. Contact Us: Within 15 days of receipt, please email our customer care elves at [email protected] with your order number and the item(s) you wish to return or exchange. You can use the handy template below!
  2. Wait for Instructions: We will email you within 2 business days with a Returns Authorization Number and instructions on where to send your package. Please do not send anything back without this number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include a copy of your order confirmation, and clearly write the Returns Authorization Number on the outside of the box. Ship your return to the address we provide.
  4. Refund or Exchange Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

3. Return Shipping & Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., we sent the wrong item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

4. Refund Timelines and Methods

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be processed within 5 business days of us receiving your return. Please allow 5-10 additional business days for the refund to appear on your statement, depending on your bank’s processing time.
  • PayPal: Refunds will be processed within 5 business days of us receiving your return. The funds typically appear in your PayPal account immediately.

Please note that original shipping fees are non-refundable.

5. Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following items due to their nature:

  • Christmas Baking Supplies & Christmas Cookie Boxes: For health and safety reasons, all food-related items are final sale.
  • Christmas Party Games that have been opened or used.
  • Christmas Gift Bags & Supplies that have been obviously used, written on, or damaged after delivery.
  • Christmas Cards that have been written in or personalized.
  • Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

🎅 Elf Tip: If you receive a damaged or defective item, please contact us immediately at [email protected] and we’ll make it right!

Return/Exchange Request Email Template

Copy and paste the text below into an email to [email protected] to get started!

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Christmas Favors Shop Elves, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date you placed the order] I would like to return/exchange the following item(s): – [Item Name], [Size if applicable], [Color] – [Item Name], [Size if applicable], [Color] Reason for return/exchange: [Please provide a brief reason] I have read and understood the Returns & Exchanges policy. Thank you for your help! Your Name: Your Email:

Have questions? Our elves are here to spread cheer and help!
Email us at: [email protected]

🎄 Merry Christmas! 🎄